Refund and Return Policy

Returns & Refunds
At ETOE, we are committed to providing high quality products and ensuring customer satisfaction. We aim to provide a service that meets and exceeds your expectations. If for any reason you are not completely satisfied with your purchase within 14 days, we will assist you with an exchange or refund (this offer is only valid for purchases made directly on the etoeprojector.com website).
For products purchased on etoeprojector.com:
General Returns

You may return any item for any reason within 14 days of purchase for a refund. Return shipping costs will be borne by the customer.

defective product

If your product has a manufacturing defect and you would like to return it for a refund within 14 business days of purchase, please contact our customer service team at etoe@etoeprojector.com.

Refund Processing

We will refund the original purchase price to your original payment method within 14 calendar days of receiving your return package.

For products purchased from sites other than etoeprojector.com:

Please check the return and refund policy of the platform or store where you made your purchase, or contact the seller for more information and specific terms.

Please note: This website only accepts returns for products purchased directly from etoeprojector.com. If you purchased the product from other platforms such as Amazon, Aliexpress, Geekbuying, Geekmaxi, etc., please request your return through those platforms instead of etoeprojector.com.

Return Notes:
All items returned to ETOE must be in their original packaging and include all accessories that came with the item, and the item must be fully repackaged in its original packaging.
Please enclose the product in your return package along with a copy of your invoice or order confirmation.
Secure the return shipping label to the outside of the package, check that all contents are included, and then seal the package.
Additional instructions:
When requesting a return, please provide valid proof of purchase such as your order number, receipt, or invoice.
Returned items must be packaged in good condition with no signs of tampering or alteration of labels or logos on the product or accessories. If a gift was included with your purchase, please return it along with the item.
Returns and cash on delivery will be refused without the seller's consent.
Once your return request has been approved, please return the item to the address provided in the email, not the shipping address on the shipping label.
inquiry:

For any return inquiries or assistance, please feel free to contact us at etoe@etoeprojector.com.